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Enterprise Program Brief

Role-Based Certification PrepTrack: MB-280T04
MicrosoftIntermediate

Configure a Dynamics 365 customer experience solution

Certification-aligned program for analysts improving customer engagement, journeys, and experience insights with Dynamics 365.

Duration

3 days

Level

Intermediate

Format

Virtual, On-site, or Hybrid

Language

English

Ideal for

Business Analyst, Functional ConsultantDataCertification ReadinessTailored Team Delivery

How VNode delivers this

Who this is for, and how we run it

VNode ITeS delivers Configure a Dynamics 365 customer experience solution as an MCT-led Microsoft program for Business Analyst, Functional Consultant. Typical duration is 3 days (Virtual, On-site, or Hybrid). Labs follow production-shaped scenarios rather than slide-only walkthroughs. Certification prep maps to MB-280 without turning the week into a dump of Learn modules. Private cohorts can shift emphasis by role mix, workspace or repo constraints, and rollout timing.

Audience Profile

Built for these roles

Built for Business Analyst, Functional Consultant learners preparing for Dynamics 365 Customer Experience Analyst Associate.

Overview

Executive overview

Certification-focused enterprise program aligned to Dynamics 365 Customer Experience Analyst Associate (MB-280).

Readiness

Prerequisites

  • Relevant foundational experience in the target technology area.
  • Comfort with hands-on labs in a cloud or GPU-accelerated environment.

Program Outcomes

Capabilities your teams will gain

Strengthen capability in data scenarios

Strengthen capability in power apps scenarios

Strengthen capability in role-based scenarios

Curriculum

Curriculum roadmap

1

Data

2

Power Apps

3

Role-Based

1

Module 1

Data

+

Cover data skills and implementation practices aligned to Configure a Dynamics 365 customer experience solution.

  • Cover data skills
  • implementation practices aligned to Configure a Dynamics 365 customer experience solution
2

Module 2

Power Apps

+

Cover power apps skills and implementation practices aligned to Configure a Dynamics 365 customer experience solution.

  • Cover power apps skills
  • implementation practices aligned to Configure a Dynamics 365 customer experience solution
3

Module 3

Role-Based

+

Cover role-based skills and implementation practices aligned to Configure a Dynamics 365 customer experience solution.

  • Cover role-based skills
  • implementation practices aligned to Configure a Dynamics 365 customer experience solution

Delivery Models

Delivery models

Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend

Engagement Fit

Engagement fit

Certification readinessImplementation-focused labsPrivate cohort deliveryIntermediate practitioner depth

Enterprise Customization

Enterprise customization

Tailor this program to your organization's priorities: Supports more informed customer-experience design and stronger insight-led engagement programs.

  • Align labs to your production environment and platform priorities
  • Add focused exam-readiness reviews and instructor-led practice sessions
  • Extend into project-specific architecture or delivery coaching

Credentials

Certification & official source

  • MB-280T04

Aligned to the official source referenced for this program.

View Official Source

Resources

Program resources

Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.

Enterprise Proof

Trusted delivery outcomes

The Microsoft Fabric implementation program gave our data engineering team a structured path from legacy pipelines to a modern lakehouse architecture.

Head of Data Engineering

Global Financial Services Firm

Financial Services
We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.

VP of Technology

Large Healthcare Organization

Healthcare

Delivery Capability

Enterprise-grade instruction

View delivery capability profile

MCT-led delivery

Programs led by Microsoft Certified Trainer practitioners

Enterprise program oversight

Founder-led specialist delivery with structured rollout planning

Global delivery

APAC · EMEA · Americas · Virtual & Onsite

Implementation-focused

Hands-on labs aligned to production scenarios

Engagement Confidence

A direct, founder-led review before scope, delivery model, and commercial terms are proposed.

Response window

< 1 business day

Client coverage

India + global teams

Engagement format

Virtual, on-site, hybrid