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Enterprise Program Brief
Dynamics 365 Customer Experience Analyst Associate
Warning This certification has been retired. Certification-aligned program for analysts improving customer engagement, journeys, and experience insights with Dynamics 365.
Role-Based Certification PrepTrack: Microsoft Certified: Dynamics 365 Customer Experience Analyst AssociateMicrosoftIntermediate
Download Program Brief (PDF)Microsoft Credential Retired
This Microsoft certification can no longer be earned.
Program Snapshot
Engagement scoped to cohort
Duration5 days
FormatVirtual, On-site, or Hybrid
LevelIntermediate
Course CodeMB-280
Certification TrackMicrosoft Certified: Dynamics 365 Customer Experience Analyst Associate
SubjectBusiness Applications, Customer Relationship Management, Marketing Sales, Solution Design
- MCT-led delivery
- Private cohort / virtual ILT
- Typical response: 1 business day
Scoping call typically scheduled within one business day
VNode ITeS delivers Dynamics 365 Customer Experience Analyst Associate as an MCT-led Microsoft program for Business Analyst, Functional Consultant. Typical duration is 5 days (Virtual, On-site, or Hybrid). Labs follow production-shaped scenarios rather than slide-only walkthroughs. Certification prep maps to MB-280 without turning the week into a dump of Learn modules. Private cohorts can shift emphasis by role mix, workspace or repo constraints, and rollout timing.
Audience Profile
Built for these roles
Built for Business Analyst, Functional Consultant learners preparing for Dynamics 365 Customer Experience Analyst Associate.
- Business Analyst, Functional Consultant
- Business Applications, Customer Relationship Management, Marketing Sales, Solution Design
- Certification Readiness
- Tailored Team Delivery
Overview
Executive overview
Warning This certification has been retired. Certification-focused enterprise program aligned to Dynamics 365 Customer Experience Analyst Associate (MB-280).
Program Outcomes
Capabilities your teams will gain
- Implement Dynamics 365 Sales
- Configure and customize Dataverse and model-driven apps
- Demonstrate Dynamics 365 Customer Insights capabilities
- Extend and enhance Dynamics 365 Sales capabilities
Enterprise Delivery
Official learning & delivery options
Review the vendor learning resource, then book a consultation or request a private cohort for your team.
Curriculum
Curriculum roadmap
- Implement Dynamics 365 Sales
- Configure and customize Dataverse and model-driven apps
- Demonstrate Dynamics 365 Customer Insights capabilities
- Extend and enhance Dynamics 365 Sales capabilities
1Module 1
Implement Dynamics 365 Sales
+
Module 1
Implement Dynamics 365 Sales
Official Microsoft Learn measured skill area for Dynamics 365 Customer Experience Analyst Associate.
- Implement Dynamics 365 Sales
- Configure and customize Dataverse and model-driven apps
2Module 2
Configure and customize Dataverse and model-driven apps
+
Module 2
Configure and customize Dataverse and model-driven apps
Official Microsoft Learn measured skill area for Dynamics 365 Customer Experience Analyst Associate.
- Demonstrate Dynamics 365 Customer Insights capabilities
- Extend and enhance Dynamics 365 Sales capabilities
3Module 3
Demonstrate Dynamics 365 Customer Insights capabilities
+
Module 3
Demonstrate Dynamics 365 Customer Insights capabilities
Official Microsoft Learn measured skill area for Dynamics 365 Customer Experience Analyst Associate.
- Demonstrate Dynamics 365 Customer Insights capabilities
4Module 4
Extend and enhance Dynamics 365 Sales capabilities
+
Module 4
Extend and enhance Dynamics 365 Sales capabilities
Official Microsoft Learn measured skill area for Dynamics 365 Customer Experience Analyst Associate.
- Extend and enhance Dynamics 365 Sales capabilities
Delivery Models
Delivery models
Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend
Engagement Fit
Engagement fit
- Certification readiness
- Implementation-focused labs
- Private cohort delivery
- Intermediate practitioner depth
Enterprise Customization
Enterprise customization
Tailor this program to your organization's priorities: Supports more informed customer-experience design and stronger insight-led engagement programs.
- Align labs to your production environment and platform priorities
- Add focused exam-readiness reviews and instructor-led practice sessions
- Extend into project-specific architecture or delivery coaching
Credentials
Certification & official source
- •Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Aligned to the official source referenced for this program.
View Official SourceResources
Program resources
Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.
Enterprise Proof
Trusted delivery outcomes
“We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.”
Delivery Capability
Enterprise-grade instruction
MCT-led delivery
Programs led by Microsoft Certified Trainer practitioners
Enterprise program oversight
Founder-led specialist delivery with structured rollout planning
Global delivery
APAC · EMEA · Americas · Virtual & Onsite
Implementation-focused
Hands-on labs aligned to production scenarios
