Insights

Practical Insights on AI, Data & Microsoft Technologies

Guidance, technical explainers and practical approaches to help your organisation adopt technology and build the skills to use it effectively.

All AI Adoption & Agents Data & Analytics Developer Productivity Skills & Enablement

A pilot owner and reviewer compare separate adoption, quality and workflow evidence boards.

Skills & Enablement

Active Users Are Not the Outcome: Building an AI Pilot Scorecard

Build a small pilot scorecard that keeps usage, output quality and workflow outcomes separate without inventing a return on investment.

Parveen KRPublished 27 October 20264 min read

An engineer and domain reviewer compare two model evaluation stations feeding the same workflow.

Developer Productivity

The Endpoint Stayed the Same: Testing an AI Model Change

Build a repeatable comparison of current and candidate behaviour, with business review, explicit release criteria and a recovery route.

Parveen KRPublished 20 October 20264 min read

An operations reviewer and engineer inspect branching workflow cases around a human approval checkpoint.

AI Adoption & Agents

Before You Launch an AI Agent: Test the Workflow, Not Just the Answer

Continue workflow planning with a controlled test record that checks what the application does when the normal path breaks.

Parveen KRPublished 13 October 20264 min read

A process owner maps a business workflow before connecting it to an AI agent.

AI Adoption & Agents

Before You Build an AI Agent: Define the Business Workflow

A practical starting point for your first AI agent: define the business outcome, map the workflow, set information boundaries, and decide which actions need human review.

Parveen KRPublished 9 October 20266 min read

A maker and two users approach a SharePoint knowledge collection through separate sign-in and permission checkpoints.

AI Adoption & Agents

Copilot Studio Knowledge: Test What Each User Can Access

Test SharePoint-backed knowledge with representative users in the actual published experience, keeping authentication and document permission checks separate.

Parveen KRPublished 6 October 20264 min read

An engineer and operations owner work beside a bounded pilot board and a separate handover station.

AI Adoption & Agents

From Business Problem to Bounded Pilot: A Forward Deployed Engineering Approach

Define a practical discovery-to-handover exercise with clear exclusions, acceptance evidence and a receiving owner.

Parveen KRPublished 29 September 20264 min read

Two service representatives pass a reviewed case folder across a clear ownership checkpoint.

AI Adoption & Agents

Dynamics 365 Customer Service: Design the Handoff Before Adding AI

Define case ownership, escalation and review before relying on generated summaries to carry customer context between teams.

Parveen KRPublished 22 September 20264 min read

A data owner compares administrator, analyst and operational identities at separate data-access checkpoints.

Data & Analytics

Databricks Data Access: Test More Than the Administrator Account

Use representative identities and explicit expected operations to review Unity Catalog access before handing a dataset to its consumers.

Parveen KRPublished 15 September 20264 min read

A maker and business user compare a search result tray with a larger source collection containing a marked expected record.

Developer Productivity

Power Apps Search: Prove That the Expected Records Are Returned

Use known records outside a small local sample to check whether a canvas app’s search returns the records its users need.

Parveen KRPublished 8 September 20264 min read

A knowledge owner compares an older policy document with a current approved version beside a cited answer.

AI Adoption & Agents

Your RAG Answer Has a Citation. Is the Source Still Current?

Use a controlled document exercise to distinguish a traceable answer from an answer grounded in the current approved source.

Parveen KRPublished 1 September 20264 min read

A data engineer maps two identities across a shortcut bridge between source and consuming workspaces.

Data & Analytics

OneLake Shortcuts: Check the Identity Behind the Access

Build an identity-and-path test matrix for OneLake shortcuts instead of assuming an administrator’s successful query proves consumer access.

Parveen KRPublished 25 August 20264 min read

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Practical Insights on AI, Data & Microsoft Technologies

Active Users Are Not the Outcome: Building an AI Pilot Scorecard

The Endpoint Stayed the Same: Testing an AI Model Change

Before You Launch an AI Agent: Test the Workflow, Not Just the Answer

Before You Build an AI Agent: Define the Business Workflow

Copilot Studio Knowledge: Test What Each User Can Access

From Business Problem to Bounded Pilot: A Forward Deployed Engineering Approach

Dynamics 365 Customer Service: Design the Handoff Before Adding AI

Databricks Data Access: Test More Than the Administrator Account

Power Apps Search: Prove That the Expected Records Are Returned

Your RAG Answer Has a Citation. Is the Source Still Current?

OneLake Shortcuts: Check the Identity Behind the Access

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