“We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.”
Microsoft Official Curriculum
Role-Based Certification PrepTrack: MS-4019Official Source: Microsoft Learn
MicrosoftBeginner
Transform your everyday business processes with agents
MS-4019: Transform your everyday business processes with agents examines Microsoft prebuilt agents and agents for the everyday business user in Microsoft 365 Copilot. Hands-on lab exercises help students learn how to create agents in both Microsoft 365 Copilot Chat and SharePoint.
Duration
1 day
Level
Beginner
Format
Virtual, On-site, or Hybrid
Language
English
Executive brief for stakeholdersDownload Program Brief (PDF)
Microsoft
AIIT
Transform your everyday business processes with agents
Microsoft 365
AI
On this page
Ideal for
Business UserAICertification ReadinessTailored Team Delivery
Audience Profile
Built for these roles
MS-4019: Transform your everyday business processes with agents is targeted to everyday Microsoft 365 business users. No programming experience is required to create Microsoft 365 Copilot Chat agents and SharePoint agents.
Overview
Executive overview
Official Microsoft Learn-aligned instructor-led program for Transform your everyday business processes with agents.
Readiness
Prerequisites
- Relevant foundational experience in the target technology area.
- Comfort with hands-on labs in a cloud or GPU-accelerated environment.
Program Outcomes
Capabilities your teams will gain
Strengthen capability in ai scenarios
Strengthen capability in microsoft 365 scenarios
Strengthen capability in role-based scenarios
Curriculum
Curriculum roadmap
1
AI
2
Microsoft 365
3
Role-Based
1Module 1
Transform your everyday business processes with agents
+
Module 1
Transform your everyday business processes with agents
Learn how to use agents in Microsoft Copilot and SharePoint to automate tasks, surface information, and streamline everyday business processes. MS-4019
- Get started with agents
- Explore prebuilt Microsoft 365 Copilot agents
- Build and manage an agent
- Share and use agents
Delivery Models
Delivery models
Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend
Engagement Fit
Engagement fit
Certification readinessImplementation-focused labsPrivate cohort deliveryBeginner practitioner depth
Enterprise Customization
Enterprise customization
Tailor this program to your organization's priorities: Builds current Microsoft credential readiness for Transform your everyday business processes with agents using the official Microsoft Learn outline.
- •Align labs to your production environment and platform priorities
- •Add readiness reviews and instructor-led practice sessions
- •Extend into project-specific architecture or delivery coaching
Credentials
Certification & official source
- •MS-4019
Aligned to the official Microsoft Learn course and learning path for this program.
View Official Microsoft Learn PageResources
Program resources
Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.
Enterprise Proof
Trusted delivery outcomes
Retail & E-commerce
Representative Retail Analytics Team
Instead of treating reporting as a tooling issue alone, the work focused on consistency, governance, and shared delivery practices across analysts and engineering teams.
- Higher consistency in report design practices
- Improved collaboration between analysts and engineering teams
Healthcare
Representative Healthcare Product Team
The engagement helped product and engineering stakeholders move from interest in AI to clearer implementation choices, security expectations, and prototyping discipline.
- Stronger alignment between product and engineering teams
- Improved clarity on prototype-to-production requirements
Delivery Capability
Enterprise-grade instruction
MCT-led delivery
Programs led by Microsoft Certified Trainer practitioners
Enterprise program oversight
Founder-led specialist delivery with structured rollout planning
Global delivery
APAC · EMEA · Americas · Virtual & Onsite
Implementation-focused
Hands-on labs aligned to production scenarios