“The Microsoft Fabric implementation program gave our data engineering team a structured path from legacy pipelines to a modern lakehouse architecture.”
Enterprise Program Brief
Track: Dynamics 365 Customer Service Functional Consultant Associate
MicrosoftIntermediate
Dynamics 365 Customer Service Functional Consultant Associate
Certification-aligned program for consultants configuring and optimizing Dynamics 365 Customer Service solutions.
Duration
2 to 4 days
Level
Intermediate
Format
Virtual, On-site, or Hybrid
Language
English
Executive brief for stakeholdersDownload Program Brief (PDF)
Microsoft
Customer ServiceIT
Dynamics 365 Customer Service Functional Consultant Associate
Dynamics 365 Customer Service
Microsoft Dynamics 365 & Power Platform Solutions
On this page
Ideal for
Functional ConsultantCustomer ServiceTailored Team DeliveryImplementation-Focused
How VNode delivers this
Who this is for, and how we run it
VNode ITeS delivers Dynamics 365 Customer Service Functional Consultant Associate as an MCT-led Microsoft program for Functional Consultant. Typical duration is 2 to 4 days (Virtual, On-site, or Hybrid). Labs follow production-shaped scenarios rather than slide-only walkthroughs. Private cohorts can shift emphasis by role mix, workspace or repo constraints, and rollout timing.
Audience Profile
Built for these roles
Built for consultants and service transformation teams delivering Dynamics 365 Customer Service capabilities.
Overview
Executive overview
Certification-focused enterprise program aligned to Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
Readiness
Prerequisites
- Hands-on experience in the relevant Microsoft workload area.
- Familiarity with core product concepts and enterprise delivery expectations.
Program Outcomes
Capabilities your teams will gain
Strengthen readiness for MB-230 certification objectives
Build deeper delivery capability in customer service scenarios
Prepare teams for more confident project execution in the target Microsoft workload
Support structured certification-led upskilling across the organization
Curriculum
Curriculum roadmap
1
Customer Service
2
Case Management
3
Omnichannel
4
Knowledge
5
Functional Consulting
1Module 1
Customer Service
+
Module 1
Customer Service
Cover customer service skills and implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service.
- Cover customer service skills
- implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service
2Module 2
Case Management
+
Module 2
Case Management
Cover case management skills and implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service.
- Cover case management skills
- implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service
3Module 3
Omnichannel
+
Module 3
Omnichannel
Cover omnichannel skills and implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service.
- Cover omnichannel skills
- implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service
4Module 4
Knowledge
+
Module 4
Knowledge
Cover knowledge skills and implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service.
- Cover knowledge skills
- implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service
5Module 5
Functional Consulting
+
Module 5
Functional Consulting
Cover functional consulting skills and implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service.
- Cover functional consulting skills
- implementation practices aligned to MB-230 certification objectives in Dynamics 365 Customer Service
Delivery Models
Delivery models
Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend
Engagement Fit
Engagement fit
Implementation-focused labsPrivate cohort deliveryIntermediate practitioner depthBusiness outcome alignment
Enterprise Customization
Enterprise customization
Tailor this program to your organization's priorities: Improves service-platform implementation quality and customer support process design capability.
- •Align labs to your production environment and platform priorities
- •Add focused exam-readiness reviews and instructor-led practice sessions
- •Extend into project-specific architecture or delivery coaching
Credentials
Certification & official source
- •Dynamics 365 Customer Service Functional Consultant Associate
Aligned to the official source referenced for this program.
View Official SourceResources
Program resources
Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.
Enterprise Proof
Trusted delivery outcomes
“We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.”
Delivery Capability
Enterprise-grade instruction
MCT-led delivery
Programs led by Microsoft Certified Trainer practitioners
Enterprise program oversight
Founder-led specialist delivery with structured rollout planning
Global delivery
APAC · EMEA · Americas · Virtual & Onsite
Implementation-focused
Hands-on labs aligned to production scenarios