Program Outline
Microsoft 365 Teams Support Engineer Specialty
Warning This certification and the renewal assessment are retired.
Certification
Microsoft 365 Certified: Teams Support Engineer Specialty
Delivery
Virtual, On-site, or Hybrid
Duration
Certification readiness
Product
Office Teams, Office Onedrive, Office 365, Ms Graph, Entra Id
Role
Support Engineer
Microsoft
SecurityMicrosoft 365 Teams Support Engineer Specialty
Office Teams, Office Onedrive, Office 365, Ms Graph, Entra Id
Best Fit
Audience Profile
Who This Program Is For
Built for Support Engineer learners preparing for Microsoft 365 Teams Support Engineer Specialty.
Overview
Program Summary
Warning This certification and the renewal assessment are retired.
Course Outline
Complete Module Sequence
Review the full module sequence for this program, including the primary topic coverage in each module where available.
1Module 1
Troubleshoot Microsoft Teams voice issues
+
Module 1
Troubleshoot Microsoft Teams voice issues
Official Microsoft Learn measured skill area for Microsoft 365 Teams Support Engineer Specialty.
- Troubleshoot Microsoft Teams voice issues
- Troubleshoot issues with Microsoft Teams meetings and live events
2Module 2
Troubleshoot issues with Microsoft Teams meetings and live events
+
Module 2
Troubleshoot issues with Microsoft Teams meetings and live events
Official Microsoft Learn measured skill area for Microsoft 365 Teams Support Engineer Specialty.
- Troubleshoot federation issues
- Troubleshoot issues signing into Microsoft Teams
3Module 3
Troubleshoot federation issues
+
Module 3
Troubleshoot federation issues
Official Microsoft Learn measured skill area for Microsoft 365 Teams Support Engineer Specialty.
- Troubleshoot teams and channels
- Troubleshoot issues with files
4Module 4
Troubleshoot issues signing into Microsoft Teams
+
Module 4
Troubleshoot issues signing into Microsoft Teams
Official Microsoft Learn measured skill area for Microsoft 365 Teams Support Engineer Specialty.
- Troubleshoot issues signing into Microsoft Teams
5Module 5
Troubleshoot teams and channels
+
Module 5
Troubleshoot teams and channels
Official Microsoft Learn measured skill area for Microsoft 365 Teams Support Engineer Specialty.
- Troubleshoot teams and channels
6Module 6
Troubleshoot issues with files
+
Module 6
Troubleshoot issues with files
Official Microsoft Learn measured skill area for Microsoft 365 Teams Support Engineer Specialty.
- Troubleshoot issues with files
Coverage Areas
Topic Coverage
Coverage Item 1
Troubleshoot Microsoft Teams voice issues
Coverage Item 2
Troubleshoot issues with Microsoft Teams meetings and live events
Coverage Item 3
Troubleshoot federation issues
Coverage Item 4
Troubleshoot issues signing into Microsoft Teams
Coverage Item 5
Troubleshoot teams and channels
Coverage Item 6
Troubleshoot issues with files
Customization
Adapt This Program for Your Team
We can adapt this program around your team structure, platform priorities, delivery goals, and the scenarios your people need to work through in practice.
- •Align labs to your Microsoft tenant and workload scenarios
- •Add readiness checks and exam preparation reviews
- •Extend delivery with role-specific implementation workshops
