Program Outline
Microsoft 365 Exchange Online Support Engineer Specialty
Warning This certification and the renewal assessment are retired.
Certification
Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Delivery
Virtual, On-site, or Hybrid
Duration
Certification readiness
Product
M365
Role
Support Engineer
Microsoft
CloudMicrosoft 365 Exchange Online Support Engineer Specialty
M365
Best Fit
Audience Profile
Who This Program Is For
Built for Support Engineer learners preparing for Microsoft 365 Exchange Online Support Engineer Specialty.
Overview
Program Summary
Warning This certification and the renewal assessment are retired.
Course Outline
Complete Module Sequence
Review the full module sequence for this program, including the primary topic coverage in each module where available.
1Module 1
Troubleshoot mail flow issues
+
Module 1
Troubleshoot mail flow issues
Official Microsoft Learn measured skill area for Microsoft 365 Exchange Online Support Engineer Specialty.
- Troubleshoot mail flow issues
- Troubleshoot compliance and retention issues
2Module 2
Troubleshoot compliance and retention issues
+
Module 2
Troubleshoot compliance and retention issues
Official Microsoft Learn measured skill area for Microsoft 365 Exchange Online Support Engineer Specialty.
- Troubleshoot mail client issues
- Troubleshoot Exchange Online configuration issues
3Module 3
Troubleshoot mail client issues
+
Module 3
Troubleshoot mail client issues
Official Microsoft Learn measured skill area for Microsoft 365 Exchange Online Support Engineer Specialty.
- Troubleshoot hybrid and migration issues
4Module 4
Troubleshoot Exchange Online configuration issues
+
Module 4
Troubleshoot Exchange Online configuration issues
Official Microsoft Learn measured skill area for Microsoft 365 Exchange Online Support Engineer Specialty.
- Troubleshoot Exchange Online configuration issues
5Module 5
Troubleshoot hybrid and migration issues
+
Module 5
Troubleshoot hybrid and migration issues
Official Microsoft Learn measured skill area for Microsoft 365 Exchange Online Support Engineer Specialty.
- Troubleshoot hybrid and migration issues
Coverage Areas
Topic Coverage
Coverage Item 1
Troubleshoot mail flow issues
Coverage Item 2
Troubleshoot compliance and retention issues
Coverage Item 3
Troubleshoot mail client issues
Coverage Item 4
Troubleshoot Exchange Online configuration issues
Coverage Item 5
Troubleshoot hybrid and migration issues
Customization
Adapt This Program for Your Team
We can adapt this program around your team structure, platform priorities, delivery goals, and the scenarios your people need to work through in practice.
- •Align labs to your Microsoft tenant and workload scenarios
- •Add readiness checks and exam preparation reviews
- •Extend delivery with role-specific implementation workshops
