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Microsoft Official Curriculum
Role-Based Certification PrepTrack: Microsoft Certified: Dynamics 365 Field Service Functional Consultant AssociateOfficial Source: Microsoft Learn
MicrosoftIntermediate
Implement field service solutions using Microsoft Dynamics 365 Field Service
Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
Duration
4 days
Level
Intermediate
Format
Virtual, On-site, or Hybrid
Language
English
Executive brief for stakeholdersDownload Program Brief (PDF)
Microsoft
Business ApplicationsIT
Dynamics 365 Field Service Functional Consultant Associate
Dynamics 365
Microsoft Dynamics 365 & Power Platform Solutions
On this page
Ideal for
Functional ConsultantBusiness ApplicationsCertification ReadinessTailored Team Delivery
Audience Profile
Built for these roles
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Overview
Executive overview
Warning This certification, related exam, and renewal assessments will retire on June 30, 2026.
Program Outcomes
Capabilities your teams will gain
Configure field service applications
Manage work orders and customer assets
Schedule and dispatch work orders
Manage the Field Service mobile app
Curriculum
Curriculum roadmap
1
Configure field service applications
2
Manage work orders and customer assets
3
Schedule and dispatch work orders
4
Manage the Field Service mobile app
5
Manage inventory and purchasing by using the built-in inventory management system
6
Implement Microsoft Power Platform
1Module 1
Implement Microsoft Dynamics 365 Field Service
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Module 1
Implement Microsoft Dynamics 365 Field Service
Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.
- Configure Microsoft Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Create custom apps for Dynamics 365 Field Service
- Get started with the Dynamics 365 Field Service Mobile application
- Customize and configure the Dynamics 365 Field Service Mobile application
2Module 2
Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
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Module 2
Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
Schedule anything to the right resource for any job or task with ease. Universal Resource Scheduling (URS) is a Dynamics 365 solution that allows organizations from different industries with different scenarios.
- Configure bookable resources in Dynamics 365 Field Service
- Manage scheduling options in Dynamics 365 for Field Service
- Customize the schedule board in Dynamics 365 Field Service
- Deploying Resource Scheduling Optimization
- Use Resource Scheduling Optimization for Dynamics 365 Field Service
- Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
3Module 3
Manage work orders in Dynamics 365 Field Service
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Module 3
Manage work orders in Dynamics 365 Field Service
Do you use work orders to manage engagements with your customers? This learning path discusses how to use and manage work orders using Dynamics 365 Field Service.
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Incident types in Dynamics 365 Field Service
- Inspections in Dynamics 365 Field Service
- Customer assets in Dynamics 365 Field Service
4Module 4
Solve problems in real time with Dynamics 365 Remote Assist
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Module 4
Solve problems in real time with Dynamics 365 Remote Assist
Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. This Learning Path starts with an introduction to Remote Assist and then moves into integrating Remote Assist with Dynamics 365 Field Service.
- Get started with making Remote Assist calls
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
Delivery Models
Delivery models
Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend
Engagement Fit
Engagement fit
Certification readinessImplementation-focused labsPrivate cohort deliveryIntermediate practitioner depth
Enterprise Customization
Enterprise customization
Tailor this program to your organization's priorities: Builds current Microsoft credential readiness for Dynamics 365 Field Service Functional Consultant Associate using the official Microsoft Learn skill outline.
- •Align labs to your Microsoft tenant and workload scenarios
- •Add readiness checks and exam preparation reviews
- •Extend delivery with role-specific implementation workshops
Credentials
Certification & official source
- •Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Aligned to the official Microsoft Learn course and learning path for this program.
View Official Microsoft Learn PageResources
Program resources
Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.
Enterprise Proof
Trusted delivery outcomes
“We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.”
Delivery Capability
Enterprise-grade instruction
MCT-led delivery
Programs led by Microsoft Certified Trainer practitioners
Enterprise program oversight
Founder-led specialist delivery with structured rollout planning
Global delivery
APAC · EMEA · Americas · Virtual & Onsite
Implementation-focused
Hands-on labs aligned to production scenarios
