“The Microsoft Fabric implementation program gave our data engineering team a structured path from legacy pipelines to a modern lakehouse architecture.”
Microsoft Official Curriculum
Role-Based Certification PrepTrack: Microsoft 365 Certified: Collaboration Communications Systems Engineer AssociateOfficial Source: Microsoft Learn
MicrosoftIntermediate
Plan, configure, and manage collaboration communications systems with Microsoft Teams
MS-721T00: Plan, configure, and manage collaboration communications systems with Microsoft Teams prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to: - Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing) - Manage Teams meetings, webinars, and town halls - Configure Microsoft Teams Rooms and Surface Hub devices - Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard - Apply identity and access management best practices
Duration
5 days
Level
Intermediate
Format
Virtual, On-site, or Hybrid
Language
English
Executive brief for stakeholdersDownload Program Brief (PDF)
Microsoft
CloudIT
Microsoft 365 Collaboration Communications Systems Engineer Associate
M365
Cloud
On this page
Ideal for
AdministratorCloudCertification ReadinessTailored Team Delivery
Audience Profile
Built for these roles
- Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices. - They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard. - To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
Overview
Executive overview
As a candidate for this certification, you're responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include: Microsoft Teams Phone Microsoft Teams meetings, webinars, and town halls Microsoft Teams Premium Microsoft 365 Copilot Microsoft Teams Rooms Other certified and supported devices Flexible workplaces As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications...
Program Outcomes
Capabilities your teams will gain
Plan and design collaboration communications systems
Configure and manage Teams meetings, webinars, and town halls
Configure and manage Teams Phone
Configure and manage Teams Rooms and devices
Curriculum
Curriculum roadmap
1
Plan and design collaboration communications systems
2
Configure and manage Teams meetings, webinars, and town halls
3
Configure and manage Teams Phone
4
Configure and manage Teams Rooms and devices
1Module 1
MS-721 Plan and design Teams collaboration communications systems
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Module 1
MS-721 Plan and design Teams collaboration communications systems
Learn how to plan, design, and deploy Microsoft Teams collaboration communications systems with Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, Surface Hub, and other shared space devices.
- Introduction to Teams meetings and calling
- Plan for Microsoft Teams Phone
- Plan for Microsoft Teams Rooms and shared meeting spaces
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
2Module 2
MS-721 Manage Teams collaboration communications systems
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Module 2
MS-721 Manage Teams collaboration communications systems
Discover how to manage Teams collaboration communications systems, including Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, BYOD rooms, bookable desks, Microsoft Places, and other devices. You'll learn how to manage Teams users, Teams devices, and perform common troubleshooting tasks.
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
- Configure BYOD spaces and bookable desks
Delivery Models
Delivery models
Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend
Engagement Fit
Engagement fit
Certification readinessImplementation-focused labsPrivate cohort deliveryIntermediate practitioner depth
Enterprise Customization
Enterprise customization
Tailor this program to your organization's priorities: Builds current Microsoft credential readiness for Microsoft 365 Collaboration Communications Systems Engineer Associate using the official Microsoft Learn skill outline.
- •Align labs to your Microsoft tenant and workload scenarios
- •Add readiness checks and exam preparation reviews
- •Extend delivery with role-specific implementation workshops
Credentials
Certification & official source
- •Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Aligned to the official Microsoft Learn course and learning path for this program.
View Official Microsoft Learn PageResources
Program resources
Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.
Enterprise Proof
Trusted delivery outcomes
“We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.”
Banking & Finance
Representative Enterprise Banking Team
The focus was not just on tooling knowledge, but on helping teams work from a shared operating model as they adopted a more modern data platform.
- Clearer platform operating model across teams
- Improved confidence in modern data stack adoption
Healthcare
Representative Healthcare Product Team
The engagement helped product and engineering stakeholders move from interest in AI to clearer implementation choices, security expectations, and prototyping discipline.
- Stronger alignment between product and engineering teams
- Improved clarity on prototype-to-production requirements
Delivery Capability
Enterprise-grade instruction
MCT-led delivery
Programs led by Microsoft Certified Trainer practitioners
Enterprise program oversight
Founder-led specialist delivery with structured rollout planning
Global delivery
APAC · EMEA · Americas · Virtual & Onsite
Implementation-focused
Hands-on labs aligned to production scenarios
