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Enterprise Program Brief
Role-Based Certification PrepTrack: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftBeginner
Dynamics 365 Fundamentals (CRM)
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to: Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.
Duration
Exam: 45 minutes
Level
Beginner
Format
Virtual, On-site, or Hybrid
Language
English
Executive brief for stakeholdersDownload Program Brief (PDF)
Microsoft
Business ApplicationsIT
Dynamics 365 Fundamentals (CRM)
Dynamics 365
Microsoft Dynamics 365 & Power Platform Solutions
On this page
Ideal for
Business OwnerBusiness ApplicationsCertification ReadinessTailored Team Delivery
Audience Profile
Built for these roles
Built for Business Owner learners preparing for Dynamics 365 Fundamentals (CRM).
Overview
Executive overview
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to: Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.
Program Outcomes
Capabilities your teams will gain
Describe Dynamics 365 Customer Insights
Describe Dynamics 365 Sales
Describe Dynamics 365 Customer Service
Describe Dynamics 365 Field Service
Curriculum
Curriculum roadmap
1
Describe Dynamics 365 Customer Insights
2
Describe Dynamics 365 Sales
3
Describe Dynamics 365 Customer Service
4
Describe Dynamics 365 Field Service
5
Explore the core capabilities of customer engagement apps in Dynamics 365
1Module 1
Describe Dynamics 365 Customer Insights
+
Module 1
Describe Dynamics 365 Customer Insights
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
2Module 2
Describe Dynamics 365 Sales
+
Module 2
Describe Dynamics 365 Sales
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
3Module 3
Describe Dynamics 365 Customer Service
+
Module 3
Describe Dynamics 365 Customer Service
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Explore the core capabilities of customer engagement apps in Dynamics 365
4Module 4
Describe Dynamics 365 Field Service
+
Module 4
Describe Dynamics 365 Field Service
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Describe Dynamics 365 Field Service
5Module 5
Explore the core capabilities of customer engagement apps in Dynamics 365
+
Module 5
Explore the core capabilities of customer engagement apps in Dynamics 365
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Explore the core capabilities of customer engagement apps in Dynamics 365
Delivery Models
Delivery models
Virtual ILTOnsiteHybridExecutive WorkshopBootcampWeekend
Engagement Fit
Engagement fit
Certification readinessImplementation-focused labsPrivate cohort deliveryBeginner practitioner depth
Enterprise Customization
Enterprise customization
Tailor this program to your organization's priorities: Builds current Microsoft credential readiness for Dynamics 365 Fundamentals (CRM) using the official Microsoft Learn skill outline.
- •Align labs to your Microsoft tenant and workload scenarios
- •Add readiness checks and exam preparation reviews
- •Extend delivery with role-specific implementation workshops
Credentials
Certification & official source
- •Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Aligned to the official source referenced for this program.
View Official SourceResources
Program resources
Yes. Most enterprise clients prefer private delivery scoped to role mix, timezone, and rollout timeline. We align lab environments and scenarios to your tenant context where applicable.
Enterprise Proof
Trusted delivery outcomes
“We needed a partner who understood both the technical depth of Azure OpenAI and the governance requirements of an enterprise.”
Delivery Capability
Enterprise-grade instruction
MCT-led delivery
Programs led by Microsoft Certified Trainer practitioners
Enterprise program oversight
Founder-led specialist delivery with structured rollout planning
Global delivery
APAC · EMEA · Americas · Virtual & Onsite
Implementation-focused
Hands-on labs aligned to production scenarios
