Program Outline
Dynamics 365 Fundamentals (CRM)
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to: Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.
Certification
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Delivery
Virtual, On-site, or Hybrid
Duration
Exam: 45 minutes
Product
Dynamics 365
Role
Business Owner
Microsoft
Business ApplicationsDynamics 365 Fundamentals (CRM)
Dynamics 365
Best Fit
Audience Profile
Who This Program Is For
Built for Business Owner learners preparing for Dynamics 365 Fundamentals (CRM).
Overview
Program Summary
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to: Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.
Course Outline
Complete Module Sequence
Review the full module sequence for this program, including the primary topic coverage in each module where available.
1Module 1
Describe Dynamics 365 Customer Insights
+
Module 1
Describe Dynamics 365 Customer Insights
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
2Module 2
Describe Dynamics 365 Sales
+
Module 2
Describe Dynamics 365 Sales
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
3Module 3
Describe Dynamics 365 Customer Service
+
Module 3
Describe Dynamics 365 Customer Service
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Explore the core capabilities of customer engagement apps in Dynamics 365
4Module 4
Describe Dynamics 365 Field Service
+
Module 4
Describe Dynamics 365 Field Service
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Describe Dynamics 365 Field Service
5Module 5
Explore the core capabilities of customer engagement apps in Dynamics 365
+
Module 5
Explore the core capabilities of customer engagement apps in Dynamics 365
Official Microsoft Learn measured skill area for Dynamics 365 Fundamentals (CRM).
- Explore the core capabilities of customer engagement apps in Dynamics 365
Coverage Areas
Topic Coverage
Coverage Item 1
Describe Dynamics 365 Customer Insights
Coverage Item 2
Describe Dynamics 365 Sales
Coverage Item 3
Describe Dynamics 365 Customer Service
Coverage Item 4
Describe Dynamics 365 Field Service
Coverage Item 5
Explore the core capabilities of customer engagement apps in Dynamics 365
Customization
Adapt This Program for Your Team
We can adapt this program around your team structure, platform priorities, delivery goals, and the scenarios your people need to work through in practice.
- •Align labs to your Microsoft tenant and workload scenarios
- •Add readiness checks and exam preparation reviews
- •Extend delivery with role-specific implementation workshops
